Reference

Legal Framework That Protects Your Account

Q: Can I request a copy of all data mpo808 holds on me?

Yes. Email legal@mpo808.best with subject 'Data Request – [your account ID]'. We confirm receipt within 24 hours and deliver a data export or written summary within the timeline set by applicable Indonesian data protection rules.

Q: Who do I contact if I have a dispute about a declined QRIS or OVO payment?

Open a live chat session between 08.00–24.00 WIB or email legal@mpo808.best with your transaction reference. Our payments compliance team will investigate and respond within one business day for payment disputes.

mpo808 operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via DANA, OVO, GoPay or QRIS…

Jurisdiction-clear termsDANA & OVO payment coverageData privacy by designAccount security enforcedContact us any time

Explore Lobby Read FAQ

How Our Legal Posture Works for You

mpo808 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

All services on this site are offered where local law permits. Indonesian law governs your use of this platform, and by creating an account you acknowledge those terms. Our payment integrations — DANA, OVO, GoPay and QRIS — process transactions in accordance with Bank Indonesia regulations

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and applicable fintech compliance rules. We retain the right to suspend accounts that show irregular activity, and we will notify you via the email address on your profile before taking action in non-urgent cases. If a service category is restricted in your region, our system will
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flag it at checkout rather than silently decline your payment. You can request a full copy of the terms applicable to your account by writing to our legal team using the contact address listed in the support section below. We update these terms when regulatory requirements
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change, and we post a notice on your account dashboard at least seven days before any update takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM LEGAL

Reach Us on Legal or Policy Questions

Our legal and compliance team is reachable through three direct channels. Whether you are in Surabaya raising a dispute over a declined withdrawal or querying data retention from any city, we route your message to the right desk within one business day. Response times for formal legal requests may be up to three business days.

Team online

Live Chat

Available 08.00–24.00 WIB daily. Use the chat widget in your account dashboard to flag a legal or compliance query — our agents escalate it to the legal desk within two hours during working hours.

Email Legal Desk

Send your written request to [email protected]. Include your account ID and the policy area you are querying. Formal data access or deletion requests via this channel receive a written response within three business days.

Account Dashboard Form

Log in, head to Settings › Help › Legal Request, and submit the form directly. This creates a tracked ticket so you can follow status without waiting for an email reply from our team.

PERLINDUNGAN AKUN ANDA

Six Ways We Handle Your Data and Account Security

From the moment you open an account, we apply a layered approach to data handling, access control and retention.

Encrypted Data Storage

All personal data — including your DANA, OVO or GoPay wallet identifiers — is stored using AES-256 encryption at rest. We do not hold raw payment credentials on our own servers; tokenised references only.

Cookie Controls

We use session cookies for login continuity and analytics cookies to measure page load performance. You can turn off analytics cookies from Account Settings › Privacy at any time without affecting your ability to deposit or withdraw.

Data Retention Policy

Transaction records are kept for five years as required by Indonesian financial regulation. Account profile data is deleted within 30 days of a verified closure request, except where law requires us to hold it longer.

Who Can See Your Data

Only our compliance, payments and customer-service teams access your personal data, and only for the purpose tied to their role. We do not sell or rent your data to third-party marketing companies under any circumstances.

Account Security Steps

Two-factor authentication via SMS OTP is available and strongly encouraged. If we detect a login from an unrecognised device, we freeze the session and send a verification prompt to your registered mobile number before access is restored.

Requesting Changes or Deletion

Email [email protected] with subject line 'Data Request – [your account ID]'. We will confirm receipt within 24 hours and action the request within the timeline required by applicable Indonesian data protection rules.

Legal Questions We Get Asked Most

Below are the questions our compliance team receives regularly from accounts in Indonesia. Each answer reflects our current operational policy; if your situation is more specific, use the Legal Desk email to get a written response tied to your account.

Access depends on local law in your region. Our platform is accessible where local law permits, and we flag any restricted service category at checkout before your payment via DANA, OVO, GoPay or QRIS is processed.

We collect your name, email address, mobile number and the wallet identifier for whichever payment method you link — DANA, OVO, GoPay or QRIS. We do not collect ID-card images unless a withdrawal verification step requires it.

Transaction records are retained for five years in line with Indonesian financial regulation. Your profile data is deleted within 30 days of a verified account-closure request, except where regulation requires a longer hold.

Yes. Email [email protected] with subject 'Data Request – [your account ID]'. We confirm receipt within 24 hours and deliver a data export or written summary within the timeline set by applicable Indonesian data protection rules.

Submit a deletion request via Account Settings › Help › Legal Request, or email the legal desk directly. We action verified deletion within 30 days, retaining only what Indonesian financial law requires us to keep.

We post a notice on your account dashboard at least seven days before any updated terms take effect. Continuing to log in and use the platform after that date constitutes acceptance of the revised terms.

Open a live chat session between 08.00–24.00 WIB or email [email protected] with your transaction reference. Our payments compliance team will investigate and respond within one business day for payment disputes.

Legal Framework That Protects Your Account

Reach Us on Legal or Policy Questions

Live Chat

Email Legal Desk

Account Dashboard Form

Six Ways We Handle Your Data and Account Security

Encrypted Data Storage

Cookie Controls

Data Retention Policy

Who Can See Your Data

Account Security Steps

Requesting Changes or Deletion

Legal Questions We Get Asked Most

01 Is mpo808 available where I live in Indonesia?

02 What personal data does mpo808 collect when I open an account?

03 How long does mpo808 keep my transaction records?

04 Can I request a copy of all data mpo808 holds on me?

05 How do I ask mpo808 to delete my account and data?

06 What happens if mpo808 updates its terms and conditions?

07 Who do I contact if I have a dispute about a declined QRIS or OVO payment?

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